Administration & Operations
Systems, processes, and structures that keep work running efficiently behind the scenes.
What I Do
Connecting Business Processes with Digital Solutions
This portfolio explores the work I’ve done across administration, marketing, and development - combining structured thinking with practical implementation. The result is systems and tools designed to support how work actually happens, not how it’s assumed to.
Admin & Operations
Administration
This work reflects a hands-on, project-driven approach to administration - supporting day-to-day operations while building structure, visibility, and continuity across systems. The focus has consistently been on keeping processes moving, reducing friction, and ensuring information is captured and usable.
Ukululama Projects & Pink House Music
Project-Based Administration
Across both environments, administrative support extended beyond routine tasks into actively shaping how work was tracked, recorded, and executed.
- Assisted with quoting processes and supplier sourcing to support project delivery
- Managed purchasing workflows, including coordination of pickups and deliveries
- Transitioned paper-based receipts, orders, and communications into digital records
- Logged and maintained cost tracking, timesheets, and labour hours
- Produced reporting on expenditure versus income to support financial visibility
This work required adaptability across multiple moving parts, balancing operational support with the creation of systems that improved clarity and accountability.
Jeppe High School for Boys
Service-Based Administration (Volunteer)
Level 3 First Aider (St John – Renewal in progress)
Administrative Lead (2019–2022)
Held responsibility for both administrative coordination and active service delivery within a high-demand school environment.
- Digitised records and modernised internal systems for accessibility and accuracy
- Managed documentation processes, including printing, updates, and structured filing
- Oversaw stock tracking and reporting for medical and operational supplies
- Coordinated education sessions, scheduling, and internal communications
- Delivered on-demand, field-side first aid across multiple sports (basketball, cricket, hockey, rugby)
- Provided after-hours emergency response within the boarding house environment
Contributed over 500 logged hours, operating across both structured administration and real-time response scenarios.
Theo Jackson Scholarship Fund
Service-Based Administration (Freelance / Non-Profit)
Led the setup and ongoing management of core administrative and communication systems for a growing scholarship organisation.
- Established and managed ICT systems to support daily operations
- Implemented and maintained Google Workspace and Microsoft 365 environments
- Built and managed structured mailing lists across multiple stakeholder groups (students, parents, sponsors, alumni, guardians)
- Supported the development of communication workflows and engagement channels
- Contributed to social media direction and ongoing website development
This role combined administrative structure with digital enablement, ensuring the organisation could operate effectively while scaling its impact.
Summary
The common thread across this work is breadth by design - stepping into whatever function is required to maintain momentum, whether operational, administrative, or system-focused.
This includes building structure where none exists, improving processes in motion, and supporting teams through both routine tasks and unpredictable demands.
Marketing
Marketing & Communications
This work spans strategy, design, and delivery - combining structured thinking with practical execution across digital platforms. The focus is on aligning messaging, systems, and technology to support clear communication, effective engagement, and scalable processes.
Spitfire Inbound
Independent Contractor
Contributed across a wide range of functions, supporting both internal capability and client delivery. The role required flexibility across strategy, technical execution, and process design.
- Developed and supported marketing and digital strategy initiatives
- Conducted research and analysis to inform campaign and platform decisions
- Contributed to design and front-end development across web projects
- Mapped and improved internal and client-facing processes
- Supported onboarding and implementation of marketing and technology platforms
Alongside this, worked as a front-end developer across multiple client projects, contributing to the build and delivery of digital experiences.
- Barloworld Equipment
- Suzuki South Africa
- Henley Business School
Strategy & Design Work
Delivered strategy-led design and communication work across a mix of corporate, non-profit, and creative environments - adapting outputs to suit context, audience, and organisational goals.
- Ongoing website design and development for the Theo Jackson Scholarship Fund
- Design contributions for China Construction Bank
- Content and social media strategy development with stakeholders at Pink House Music and Ukululama Projects
This work emphasised clarity of communication, alignment between brand and delivery, and practical implementation of digital assets.
Community & Non-Profit Support
Worked with non-profits, sports organisations, community groups, and independent operators to align their communication and digital presence with their actual needs and capacity.
- Advised on and implemented website solutions appropriate to scale and resources
- Supported social media setup, structure, and content direction
- Assisted in selecting and configuring tools to support communication and operations
- Bridged the gap between technical capability and practical use
The focus in these engagements has been on practicality - ensuring that solutions are not only effective, but sustainable and usable in day-to-day operations.
Summary
This experience combines strategic thinking with hands-on delivery - working across planning, design, and development to create communication systems that are both functional and aligned with real-world use.
Digital Solutions
Digital Solutions Development
This work focuses on designing and implementing systems that support real operational needs — combining technical development, systems thinking, and practical delivery. The emphasis is on building usable solutions that improve visibility, coordination, and efficiency across teams and organisations.
Jeppe High School for Boys
- Developed patient and stock control systems to support the First Aid team
- Worked with the team to implement and manage scheduling software (Sling) to coordinate staffing across fixtures and events
This work focused on introducing structure and reliability into environments requiring both preparedness and flexibility.
Theo Jackson Scholarship Fund
- Implemented a custom HubSpot CRM and CMS solution to manage students, parents/guardians, sponsors, and supporters
- Structured and maintained mailing lists to support communication and engagement
- Managed Google Workspace under non-profit status to maintain access to critical tools
- Provided on-call IT support, including troubleshooting and device replacement
- Designed and implemented digital record-keeping systems for interviews and administrative processes
The focus here was on building sustainable systems that support both operational management and long-term organisational growth.
Stay Curious (Final Year University Capstone Project)
Awarded Best Project
- Worked with the client to design and develop a contract management and workflow system
- Documented existing processes and defined ideal-state workflows to improve operational efficiency
- Designed a scalable system aligned with the client’s evolving business structure across multiple units
This project combined business analysis, system design, and development to deliver a solution aligned with real organisational needs.
Pink House Music
- Digitised quoting, invoicing, and contact processes
- Developed systems to support centralised workflow and pipeline management
The outcome was improved visibility and control for the business owner across active and upcoming work.
Spitfire Inbound
Worked across project management, development, and solutions architecture functions — contributing to the delivery of client-facing digital solutions.
- Collaborated with cross-functional teams to design, develop, and deliver client projects
- Conducted research and evaluation of tools, providing needs-based analysis and strategic recommendations
- Supported stakeholders with insights into technology fit and alignment with business requirements
- Contributed as both a developer and QC tester, ensuring usability, compatibility, and adherence to design
- Maintained communication across teams, working closely with project managers and lead developers to track progress
- Participated in data modelling and system design, including database structures and prototype application development
This role required balancing technical execution with communication and coordination across multiple stakeholders and delivery streams.
Summary
This experience reflects a broad, integrated approach to digital development — working across analysis, design, and implementation to deliver systems that are grounded in real use.
The common thread is adaptability: contributing wherever needed, from early-stage concept and modelling through to development, testing, and delivery.
